Last updated: Jan 2026

This Privacy Policy explains how Sigma Electrical & Controls Ltd. (“we”, “us” or “the Contractor”) collects, uses, stores and protects personal information when you contact us, use our website, request our services or engage us to carry out works.

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1.Who We Are

For the purposes of applicable data protection legislation, Sigma Electrical & Controls Ltd. is the data controller responsible for your personal information.

Business name: Sigma Electrical & Controls Ltd.
Address: N/A
Email: dan.sigma.eng@gmail.com
Telephone: 07472105227
Website: sigma-electrical.co.uk

If you have any questions about how we use your personal information, please contact us using the details above.

2.Information We May Collect

Depending on the services you request or the nature of our relationship with you, we may collect and process the following information:

• Your name and, where applicable, the name of your business or organisation.
• Telephone numbers and email addresses.
• Billing and payment information.
• Property, site or business addresses.
• Details of the works or services requested.
• Information relating to estimates, invoices, payments and work carried out.
• Details of electrical installations, equipment, machinery, control panels or other systems where this information is necessary to carry out the works.
• Photographs or other records of works, installations or equipment where reasonably necessary for carrying out or documenting the works.
• Information you provide when communicating with us by telephone, email, website forms or other means.
• Information provided by commercial or industrial customers relating to access, site requirements, equipment or the works to be carried out.

We will only collect information that is reasonably necessary for our business purposes.

3.How We Collect Your Information

We may collect personal information:

• When you contact us by telephone, email or through our website.
• When you request an estimate or our services.
• When you instruct us to carry out works.
• When you communicate with us regarding an existing or completed job.
• When you make a payment or we issue an invoice.
• When information is provided to us by a commercial customer, property owner, landlord, managing agent or other authorised person.
• Automatically when you use our website, where applicable, through cookies or similar technologies

4.How We Use Your Information

We may use your personal information for the following purposes:

• To respond to enquiries and requests.
• To prepare estimates and provide our services.
• To arrange site visits and attend properties or business premises.
• To communicate with you about your works.
• To arrange materials, equipment or other services required to complete the works.
• To issue invoices and process payments.
• To maintain records of works carried out.
• To issue electrical certificates, commissioning documentation and other relevant documents where applicable.
• To deal with queries, complaints or disputes.
• To recover overdue payments.
• To comply with legal, regulatory, accounting and insurance requirements.
• To protect our business, property, employees and customers.
• To improve our services and website where appropriate.
• 5.Lawful Basis for Using Your Information

5.Lawful Basis for Using Your Information

We will only process your personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

Contract: Where processing is necessary to provide an estimate, carry out works, provide services, issue documentation or otherwise fulfil our agreement with you.

Legal obligation: Where we are required to keep or provide information to comply with a legal, regulatory, accounting or other legal requirement.

Legitimate interests: Where processing is necessary for the legitimate operation and management of our business, provided that your interests and fundamental rights do not override those interests.

Consent: Where we ask for your consent for a particular use of your information and consent is the appropriate legal basis.

6.Sharing Your Information

We do not sell your personal information.

Where reasonably necessary, we may share relevant information with:

• Employees and workers involved in carrying out your works.
• Subcontractors or other contractors assisting with the works.
• Suppliers where information is required to obtain materials, equipment or services.
• Accountants, bookkeepers and other professional advisers.
• Insurance providers or brokers where necessary.
• Legal or debt-recovery professionals where necessary to protect or enforce our rights.
• Government bodies, regulators or other authorities where we are legally required to do so.

We will only provide information that is reasonably necessary for the relevant purpose.

7.Website and Cookies

When you use our website, certain technical information may be collected automatically, such as your IP address, browser type, device information and information about how you use the website.

We may use cookies and similar technologies to operate, secure and improve our website and, where applicable, to understand how visitors use the website.

Where we use cookies or similar technologies that require your consent, we will seek your consent before using them.

Where a separate Cookie Policy is provided on our website, please refer to that policy for further information about the cookies and similar technologies we use, their purposes and how you can manage your preferences.

If we do not provide a separate Cookie Policy and do not use any non-essential cookies or similar tracking technologies, no non-essential cookies will be used by us. However, our website may still use strictly necessary cookies required for the website to function, operate securely or provide services requested by you.

You can also control or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

8.Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Where we become aware of a personal data breach that is required to be reported under applicable law, we will take the appropriate steps in accordance with our legal obligations.

9.How Long We Keep Your Information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods where necessary to:

• Comply with legal, tax, accounting or regulatory requirements.
• Maintain records relating to work carried out.
• Deal with warranties, disputes or potential claims.
• Protect our legitimate business interests.
• Meet insurance or professional requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

10.Your Data Protection Rights

Depending on the circumstances and subject to applicable legal exemptions, you may have rights including:

• The right to be informed about how your personal information is used.
• The right of access to the personal information we hold about you.
• The right to rectification of inaccurate or incomplete information.
• The right to erasure of your personal information in certain circumstances.
• The right to restrict processing in certain circumstances.
• The right to object to certain types of processing.
• The right to data portability in certain circumstances.
• The right to withdraw consent where we rely on consent as our lawful basis.

These rights are not absolute and may be subject to legal conditions and exemptions.

11.Making a Data Protection Request

If you wish to exercise any of your data protection rights or have a question about how we handle your personal information, please contact us:

Email: dan.sigma.eng@gmail.com
Telephone:07472105227
Address: N/A

We may need to request information to verify your identity before dealing with certain requests.

We will normally respond to valid requests within the timeframe required by applicable data protection legislation.

12.Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s independent supervisory authority for data protection.

You can find information about making a complaint on the ICO’s website.

13.Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend that you review the privacy policy of any third-party website you visit.

14.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will be published on our website and will show the date on which it was last updated.

15.Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Business name: Sigma Electrical & Controls Ltd.
Address: N/A
Email: dan.sigma.eng@gmail.com
Telephone: 07472105227
Website: sigma-electrical.co.uk